Operational management can be a determining factor in any organization’s success. We work with agencies to conceive of ways in which operations strategies—e.g., approach to staff assignment, definition of job responsibilities, composition of team, or organizational structure—can improve results in areas such as workload, efficiency, and quality of outcomes. We also work with organizations to develop new programs and plan how to leverage existing resources to accomplish new goals.

A Recent Project

Repurposing a Department

The Times Square Alliance, one of the largest business improvement districts in New York City, works to maintain and promote the “Crossroads of the World.” To improve quality of life conditions in the area (such as crowd control and illegal vending) the Alliance sought to restructure its Security Department into a Quality of Life Department.

Bennett Midland was engaged to help change the Security Department’s focus, functions, and culture. The Bennett Midland team organized focus groups and executive staff meetings to define the mission, functions, and staff roles of the new Quality of Life Department. Building from this new mission, and through a close examination of existing business processes, we worked with executive staff to redefine departmental procedures and operations. The Bennett Midland team developed ways to measure the improvement of conditions in the Times Square area over time. We also compiled an operations manual to document and standardize the organizational change.

learn more: About The Times Square Alliance

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